Erin Auto Care • Hartford, WI • (262) 673-9900

State-of-the-Art Expertise • Personal Neighborhood Service

Code of Ethics

We are a small neighborhood business that relies on repeat customers. We stand on sound business principles and uphold high ethical standards.

To that end, Erin Auto Care pledges to:

  • Recommend corrective and maintenance services, and explain to the customer which of these is required immediately to correct existing problems, and which are for preventive maintenance.
  • Offer customers a price estimate for work to be performed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep the customer informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • Furnish or post copies of any warranties covering parts or service.
  • Use quality auto parts.
  • Provide and honor manufacturer warranties.
  • Exercise reasonable care for the customer's property while it is being serviced.
  • Make every effort to fix the customer's vehicle right the first time.
  • Make every customer a satisfied customer.